Location
toronto, on, Canada
Posted
July 16, 2026
Job Description
Provide exceptional service with Elmwood Spa as a Call Centre Representative. Assist guests with reservations and inquiries to create memorable experiences in a supportive team environment.
Elmwood Spa is seeking a customer-focused Call Centre Representative to join its dynamic team. You will handle inbound and outbound calls, manage bookings, and assist guests with their inquiries. Your role is crucial in ensuring outstanding service while maintaining accurate records and achieving guest satisfaction goals.
Key Responsibilities:
• Handle calls and emails professionally and courteously
• Process reservations and gift card orders efficiently
• Assist with guest questions and follow-up concerns
• Maintain booking records and complete administrative tasks
• Recommend services based on knowledge of Elmwood Spa offerings
Requirements:
• Minimum 1 year customer service experience required
• Exceptional communication skills and positive attitude
• Strong organ...
Elmwood Spa is seeking a customer-focused Call Centre Representative to join its dynamic team. You will handle inbound and outbound calls, manage bookings, and assist guests with their inquiries. Your role is crucial in ensuring outstanding service while maintaining accurate records and achieving guest satisfaction goals.
Key Responsibilities:
• Handle calls and emails professionally and courteously
• Process reservations and gift card orders efficiently
• Assist with guest questions and follow-up concerns
• Maintain booking records and complete administrative tasks
• Recommend services based on knowledge of Elmwood Spa offerings
Requirements:
• Minimum 1 year customer service experience required
• Exceptional communication skills and positive attitude
• Strong organ...