Customer-First Technical Support Specialist

MCI

Full-time IT & Technology
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Location
angeles, pampanga, Philippines
Posted
July 24, 2026

Job Description

MCI is seeking a motivated Technical Support Representative to join our Angeles City, Philippines team. You will be the first point of contact for customers nationwide, delivering friendly service and resolving technical issues while promoting our CX and BPO offerings.

Responsibilities include addressing inquiries, ensuring first‑contact resolution when possible, and documenting interactions. The role emphasizes reliability, privacy, and ongoing training in a fast‑paced environment.

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