Customer Experience & VoC Manager

Full time Advertising, Marketing, Promotions, Public Relations, and Sales Managers

JOB DESCRIPTION

Job Title

Customer Experience & VoC Manager

Job Description

We are looking for a Customer Experience & Voice of Customer (VoC) Manager to join our Integrated Supply Chain (ISC) organization. In this newly established role, you will help build and scale a structured VoC capability, ensuring the voice of the customer is at the heart of how we operate. Working closely with the program manager, you will play a key role in driving the Customer Centricity agenda and embedding customer insights into operational and strategic decision-making.

This is a newly created role, offering a unique opportunity to build and scale the Voice of Customer capability within ISC and shape how a global organization listens to and acts on customer feedback at scale.

Your role:

You ensure that customer feedback is consistently captured and transformed into insights that lead to real, measurable improvements in customer experie...