Customer Experience Team Leader

Full time Supervisors of Office and Administrative Support Workers

Job Description

Job ID: 354010

Date posted: 16/07/2026

What you'll need to have

• Minimum 5 years of related experience

• Minimum 1 year of managerial experience

A day in your life with us

• Secure the customer experience assignment, strategy implementation and responsibility for its performance.
• Lead the customer team and collaborate with key stakeholders to ensure a rewarding customer experience.
• Analyse and ensure performance standards of the team are met and corrective actions are implemented to ensure an excellent customer experience.
• Lead the process of onboarding, training and development of the competence of co-workers.
• Ensure meeting of customer expectation with maximum impact by ensuring continuous follow up of experiences.

About this work area

At IKEA it’s all about our customers, and in Customer ...