Customer Experience Team Leader

Full-time Supervisors of Office and Administrative Support Workers

Cvent is an exciting, fast-growing tech company providing industry-leading software to event professionals around the world — from online event registration and venue selection to mobile apps, email marketing, and more.

We’re looking for someone to lead and mentor a team, drive performance against service targets, support complex escalations, and partner across functions to improve workflows and the overall client experience. We’re looking for someone who brings strong people leadership, operational discipline, business judgment, and a passion for coaching others to succeed.

What will you be doing

• Lead, mentor, and develop a team of Product Consultants to achieve SLAs and performance target
• Ensure adherence to quality standards, policies, and operational guidelines.
• Monitor real-time queues and escalations, ensuring timely...