Customer Experience Team Leader at Crate & Barrel
Dormont Manufacturing Co
Full-time
Management & Operations
Location
victoria, capital regional district, Canada
Posted
July 16, 2026
Job Description
Elevate customer interactions as a Team Leader for Crate and Barrel. Drive sales and excellence while coaching a dedicated team to deliver outstanding home furnishing experiences.
As a Team Leader in Customer Experience & Outreach, you will lead and develop your sales team, ensuring they provide exceptional service and coaching. This role involves recruiting, mentoring associates, and driving in-store performance while handling operational activities. You will foster a customer-centric approach by guiding associates through clienteling, Registry, and various other supportive services in a lively retail environment.
Key Responsibilities:
• Lead a designated sales team and manage workload
• Coach associates on performance and ensure visible presence
• Provide timely feedback and communicate with management
• Train associates on product knowledge and customer service
• Model exceptional service for customers every day
Re...
As a Team Leader in Customer Experience & Outreach, you will lead and develop your sales team, ensuring they provide exceptional service and coaching. This role involves recruiting, mentoring associates, and driving in-store performance while handling operational activities. You will foster a customer-centric approach by guiding associates through clienteling, Registry, and various other supportive services in a lively retail environment.
Key Responsibilities:
• Lead a designated sales team and manage workload
• Coach associates on performance and ensure visible presence
• Provide timely feedback and communicate with management
• Train associates on product knowledge and customer service
• Model exceptional service for customers every day
Re...