Customer Experience Team Leader (0478)
FirstPort
Full Time
Supervisors of Office and Administrative Support Workers
Location
Luton, England, United Kingdom
Posted
July 04, 2026
Job Description
Job description
Job Role: Customer Experience Team Leader (0478)
Location: Luton
Job Sector: Customer service
Hours: 35 per week
As customer service team leader, you will contribute to our vision of being the favourite residential property manager, as recognised by others by:
- Leading and supporting the customer service teams to deliver the highest level of service standards to all residents and customers
- Continually monitoring customer call flow to ensure that waiting times meet targets set by the Customer Service Operations Manager
- Encouraging and promoting collaborative working with Proper...