Job Description
Customer Experience Specialist
Everything Begins with Connection
At Journey Early Learning, exceptional family experiences are created with intention — every interaction and every moment matters.
We’re looking for a Customer Experience Specialist who blends a passion for people with a curiosity for data, turning insights into meaningful improvements across the family journey.
This is an opportunity to influence strategy, drive positive change, and help shape how families experience Journey from their very first enquiry through to everyday moments in our centres.
About the Role
Brisbane, QLD | Full-time | Hybrid (3 days in office)
Working within our Marketing team and partnering closely with Enrolments and Operations, you’ll take an end-to-end view of the family journey. Identifying opportunities, improving consistency, and ensuring every touchpoint deliv...