Customer Experience Specialist: Retention & Support

Dr Scent SA

Full-time Management & Operations
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Location
sharjah, sharjah emirate, United-Arab-Emirates
Posted
July 21, 2026

Job Description

Dr Scent SA in Sharjah seeks a proactive Customer Care Expert to manage the full customer journey from inquiry to after-sales. You will handle inquiries via phone, WhatsApp, email and social channels, coordinate orders, process quotations, and maintain accurate CRM records.

The role requires 3+ years in customer care, fluency in Arabic and English, and strong communication and Excel skills. You will work closely with Sales, Operations and Logistics to ensure exceptional experiences and high

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