Customer Experience Specialist (Dutch) (Valencia)

Full-time Mercadotecnia y medios de comunicación

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Experience Specialist to join their offices in Valencia.

Position

Customer Experience Specialist

Location

Valencia, Spain

Work model

on-site

Employment type

Full-time

Duties and Responsibilities

• Provide customer support via phone, email, and chat for users of the fintech platform
• Assist customers with payment‑related inquiries, refunds, cancellations, and account‑related questions
• Mediate disputes between customers and partner webshops to ensure positive customer outcomes
• Troubleshoot customer issues and contribute to process improvements and operational efficiency
• Support achievement of team KPIs including customer satisfaction, response times, and handling times
• Identify recurring customer feedback patterns and communicate ...