Location
Australia, New South Wales, Australia
Posted
July 08, 2026
Job Description
Job Description
We’re looking for friendly, motivated people to join our Customer Experience team and help us make every customer interaction a positive one. You’ll provide excellent service by following our customer practices, being authentic, empathetic, engaging, aware of risk, and doing what you say you’ll do.
In this role you will:
- Be the first point of contact for customers and aim to resolve their query on the spot
- Complete simple admin tasks quickly and accurately
- Help with escalations or complaints, working to resolve them as soon as possible
- Follow privacy and compliance rules in all customer interactions
- Spot patterns or common issues and share ideas to help fix them
- Be a supportive team member, sharing knowledge and helping others when needed
- Work with other teams when extra help is needed
- Re...