Customer Experience Representative VC (Barcelona)

Full-time Mercadotecnia y medios de comunicación

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the general leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Job Overview

As a Customer Experience Representative, you will be responsible for customer experience operations, incident management, and digital platforms, with a strong focus on SLA compliance, end-to-end service quality, and close collaboration with commercial teams for key accounts. You will work for Portugal and Spain while being based in Cornellà de Llobregat, Spain.

Responsibilities

• Capture and manage customer incidents via phone and case management systems, ensuring timely re...