Customer Experience Representative

full-time Information and Record Clerks

Job Description

Are you someone who enjoys helping people, solving problems and keeping things organised? We’re looking for a Customer Experience Representative to join our Retail Operations team.

In this role, you’ll support customers, brokers and clients through a mix of phone-based conversations and administration work. The balance of calls and admin may change depending on business needs, so you’ll need to be flexible, organised and comfortable moving between different types of work.

You’ll play an important part in delivering clear, helpful and positive customer outcomes, while following the right processes and regulatory requirements.  This hybrid role attracts a salary of £24,720.

What you'll be doing:

• Supporting customers, brokers and clients through phone, email, webchat and written correspondence
• Managing a mix of administration and phone-based work depending on business needs
• Provi...