Customer Experience Representative

Katz Group Canada

Regular Full Time Information and Record Clerks
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Location
Mississauga, Ontario, Canada
Posted
July 06, 2026

Job Description

Job Purpose:

Reporting to the Director, Retail Support Services, the Customer Experience Representative is responsible for responding to customer enquiries and requests across multiple channels and proactively working with business partners to resolve any issues in a timely and professional manner. 

Principal Responsibilities:

  • Providing an exceptional customer experience always
  • Conducting telephonic intake of any customer feedback, complaints or inquiries and taking steps to provide first call resolution
  • Reviewing electronic correspondence from customers, across several channels, and actively prioritize, resolve & follow up with relevant business partners to ensure timely resolution
  • Accountable for investigating all customers issues and to work with other business partners to resolve the issues
  • Keep accurate, detailed and professional records of customer interactions, including details of inquiries, complaints and com...

    • Job Details

    • Job Type
      Regular Full Time
    • Category
      Information and Record Clerks
    • Date Posted
      July 06, 2026
    • Application Deadline
      August 15, 2026