Customer Experience Representative

Aston Carter

Full-time other-general
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Location
La Vergne, TN, United States
Posted
July 27, 2026

Job Description

Job Title: Customer Experience RepresentativeJob Description
We are seeking a detail-oriented and highly organized Customer Experience Representative to support our operations through high-volume order entry and quote processing. This role requires converting customer emails, quotes, and purchase orders into our ERP system (Sage) while providing clear and timely email communication back to customers. The ideal candidate thrives in a fast-paced environment, manages multiple systems at once, and takes pride in accuracy and accountability.
Responsibilities

+ Enter data within Microsoft Dynamics 365, starting with order entry to support ramp up.

+ Receive customer orders and quote requests via email and accurately enter them into the ERP system (Sage).

+ Convert emails, quotes, and purchase orders into complete and compliant ERP transactions.

+ Communicate with customers via email to confirm order details, pricing, availability, and next steps.
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