Customer Experience Representative - ICS

J.B. Hunt Transport, Inc.

Full time Information and Record Clerks
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Location
Richmond, Virginia, United States
Posted
April 12, 2026

Job Description

Job Description:

Key Responsibilities:

  • Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
  • Monitor and support on-time delivery, damage-free services, and accurate billing
  • Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
  • Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
  • Enter customer orders into the order management system to track loads and provide necessary information to operations teams
  • Obtain and document approval for accessorial charges and spot rates for assigned customers
  • Serve as a point of contact for customers regarding load updates and capacity availabil...

    • Job Details

    • Job Type
      Full time
    • Category
      Information and Record Clerks
    • Date Posted
      April 12, 2026
    • Application Deadline
      May 22, 2026