Location
petaling jaya, selangor, Malaysia
Posted
June 18, 2026
Job Description
Responsibilities
- Customer Support
- Customer Management
- Quality Assurance & Support
- Bookings
- Inquiry
- Service Recovery
- Complaint Handling
- Complicated Case Management
- Claims Handling
- Cross‑functions alignment and coordination for problem resolution
- Escalated Issue Resolution
- Tracking
- Customer Ownership Group Support
- Lead -- International claims
- New Hire Onboarding
- Case‑by‑case root cause analysis for complaints handling
- Customer Ownership Group Lead
Qualifications
- Secondary education or equivalent
- Two (2) years of work experience in customer service and interaction
Equal Employment Opportunity Statement
FedEx is an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce. All qualified ...