Location
bacolod, western visayas, Philippines
Posted
July 24, 2026
Job Description
Tap Growth ai is seeking a Quality Analyst to assess the quality of our call center associates, monitoring calls, emails, and chats to ensure accuracy and customer service standards. You will help develop quality processes and support training and operations to improve the customer experience.
You will deliver actionable data, participate in calibration sessions, and collaborate across teams to drive ongoing improvements, while covering day, mid, and night shifts as needed.
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