Customer Experience Process Manager

Full-time Operations Specialties Managers

Customer Experience Process Manager Enterprise IT & QualityBagsværd Are you ready to shape how Novo Nordisk delivers Customer Service on a global scale? Join us to strengthen the end-to-end Customer Service Experience process – and see your work translate into effortless, efficient, and value-driven experience across markets. Your new roleAs consumerisation changes the customer expectations, Customer Service is becoming an increasingly important part of the overall customer journey. As Customer Service Experience Process Manager, you will be responsible for the end-to-end Customer Service process and operating model at a global level. You will bridge Customer Service operations, quality, and digital capabilities – working closely with affiliates to ensure that global processes reflect operational realities, while driving consistency, efficiency, and business value across markets. Your main responsibilities will include:Managing the end-to-end Customer Service process, ensuring clarity ...