Customer Experience & Operations Associate

Full-time Management & Operations

Roles and Responsibilities

• Build sustainable relationships and trust with customers, partner riders, and partner merchants through open and interactive communication
• Handle customer complaints, deliver appropriate solutions and alternatives in a timely manner, and follow up to ensure proper resolution.
• Maintaining a positive, empathetic, and professional attitude toward customers, partner riders and partner merchants at all times.
• Assign orders or bookings to partner rider to ensure timely deliveries
• Make advance calls of orders to merchant partners.
• Be proactive on customer feedback as they are received.
• Establish, maintain, and manage good relationships with customers, rider and merchant partners, and be committed to the delivery of the highest level of service.
• Answer all rider concerns and report back to the immediate supervisor for resolution.

Qualifications

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