Job Description
What you will doParchment Operational Lead:Lead post-sale operational alignment for Parchment, ensuring accurate data flows between Salesforce and Gainsight and providing Customer Experience teams with the tooling necessary to achieve integration milestones.Scrappy Problem Solving:Act as first responder for CX operational blockers.
This includes manual data cleanup for renewal forecasting or quick Salesforce workflow fixes—whatever it takes to get results quickly.Process Design & Implementation:Translate business requirements from Parchment and specialized BU leaders into scalable, friction-reducing workflows.
Design, test, and ship improvements to the customer journey for both internal teams and customers.Data Integrity & Reporting:Maintain the source of truth for your assigned business units.
Build and manage Salesforce and Tableau reports to track renewal risk, adoption, and bookings.Cross-Functional Coordination:Serve as the connector between CX, Sales Ops, and Enter...