Customer Experience Officer

US012 Marsh & McLennan Agency LLC

Full time Information and Record Clerks
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Location
Hilo, Hawaii, United States
Posted
July 21, 2026

Job Description

Description:

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Supports the company’s customer service delivery as the primary point of contact for customers. Under direct supervision, works closely with customers, agents, and fellow employees to resolve inquiries and issues promptly and efficiently.

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  • Interacts and provides exceptional customer service to customers, including difficult or irate customers by phone, in person, or by email to deliver the best service possible
  • Answer incoming phone calls promptly and complete requested tasks or direct calls to the appropriate person in the company if the inquiry cannot be resolved on the first contact.
  • Place outbound calls as necessary to complete Customer inquiries.
  • Answer and service customers regarding billing issues including receiving and processing payment when applicable.
  • Perform duties in accordance with Customer Service Center’s objectives and standards for customer and third-party inquir...

    • Job Details

    • Job Type
      Full time
    • Category
      Information and Record Clerks
    • Date Posted
      July 21, 2026
    • Application Deadline
      August 30, 2026