Customer Experience Manager

Sainsbury's

Full time Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Apply Now
Location
St Albans, England, United Kingdom
Posted
June 26, 2026

Job Description

What you’ll be doing:

  • Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
  • Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
  • Managing operations in our petrol station (If your shop has one)
  • People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. 
  • At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

    • What makes a great customer experience manager:

  • Previous line management responsibilities in a fast-paced, operational environment.
  • Someone who is truly obsessed with customers and service, and coaches a team to do the same.
  • Delive...

    • Job Details

    • Job Type
      Full time
    • Category
      Advertising, Marketing, Promotions, Public Relations, and Sales Managers
    • Date Posted
      June 26, 2026
    • Application Deadline
      August 05, 2026