Location
Mandaluyong City, Metro Manila, Philippines
Posted
June 23, 2026
Job Description
Customer Experience Manager
Location: Mandaluyong
Work Setup: Onsite
Schedule: Monday–Friday | Morning Shift
Job Requirements:
- Bachelor's degree in Business Administration, Marketing, Communications, or any related field
- With at least 5–8 years of relevant experience in Customer Experience, Customer Service, Client Relations, or Customer Success roles
- Must have at least 2–3 years of people management experience
- Strong background in customer journey mapping, process improvement, and customer engagement strategies
- Experience in handling customer feedback, escalation management, and service quality initiatives
- Data-driven with experience in analyzing customer metrics, KPIs, and performance reports
- Excellent communication, stakeholder management, and problem-solving skills
- Preferably with experience in hospitality, F&B, or service-oriented industries
Key Respo...