Location
distrito federal, distrito federal, Mexico
Posted
July 14, 2026
Job Description
Customer Experience (CX) Manager LATAM
Mexico City, Mexico
LATAM (Mexico, Brazil, Chile priority)
About the Role
We are looking for a Customer Experience (CX) Manager for LATAM to lead and elevate the end-to-end customer journey across the region. This role is responsible for embedding a customer-centric culture, driving continuous improvement, and ensuring that customer insights translate into impactful actions.
You will act as a key integrator across Commercial, Operations, Supply Chain, and Customer Service teams , ensuring a consistent and high-quality experience for customers across multiple markets.
What You’ll Do
CX Strategy & Execution
- Lead and implement the regional Customer Experience strategy aligned with global frameworks
- Define governance models, performance tracking, and improvement roadmaps
- Ensure consistent ...