Customer Experience Manager
Driven Properties
Job Description
Driven Properties, the only real estate brokerage in the Middle East affiliated with Forbes Global Properties, is looking for an experienced Customer Experience Manager to lead and elevate our client journey across every touchpoint.
This is an exciting opportunity for someone passionate about delivering exceptional service, leading high-performing teams, and driving continuous improvement through data, systems, and innovation.
What You'll Do
As the Customer Experience Manager, you will lead our CX team, ensuring every inbound enquiry, phone call, WhatsApp, email, and walk-in delivers an exceptional client experience.
You will oversee service standards, response times, quality assurance, complaint resolution, customer satisfaction (CSAT), and the continuous improvement of the customer journey while working closely with Brokerage, Marketing, Conveyancing, and senior leadership.
Key Responsibilities
• Lead, coach, and develop the...