Customer Experience Manager (Barcelona)

BMAT Music Innovators

Full-time Gestión y operaciones
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Location
barcelona, cataluña, Spain
Posted
July 06, 2026

Job Description

That thing we do

We’re the Operating System for the Music Industry – a platform that pumps up the jam of every play.

We connect all players of the industry to amplify the value of music. Driven by machine learning and copyright expertise, our system pumps neutral data and authoritative knowledge to everyone along the chain. For those who make or use music, we allow them to plug in to our O.S. to ease operations, increase earnings, and get in sync with everyone else.

What you will be doing

  • Understanding clients’ needs and finding optimal solutions
  • Transforming clients’ challenges/concerns into opportunities for growth
  • Serving as the primary point of contact for major incidents and coordinating response/resolution efforts
  • Developing creative solutions for existing and new clients
  • Discerning the technical capabilities of the tools and the team and translating them to clients
  • Improving and implementing ...