Location
zürich, zürich, Switzerland
Posted
June 17, 2026
Job Description
I'm currently working on behalf of a client who is looking for an experienced Customer Experience professional. The role sits at the intersection of Customer Experience, Business Analysis, and Process Improvement, with a strong focus on customer journey mapping, stakeholder management, operational readiness, and cross‑functional project delivery.
Key requirements include:
- Minimum 5 years' experience in a similar Customer Experience, Business Analysis, or Process Improvement role
- Telecommunications industry background
- Strong experience driving Customer Experience and Process Improvement initiatives
- Experience working within Agile and/or Waterfall environments
- Requirements gathering, stakeholder management, and operational readiness experience
- UAT and go‑live support experience
The position offers the opportunity to work closely with Product, Operations, Technology, and Customer Service teams to...