Location
montreal (administrative region), qc, Canada
Posted
July 16, 2026
Job Description
Lead VIA Rail's Montreal Customer Experience team as a Manager, focusing on high-quality onboard service and safety compliance. Ensure seamless operations while enhancing passenger satisfaction in travel experiences.
The Manager, Customer Experience is crucial in fostering top-tier service on VIA Rail. You will supervise safety audits, manage team performance, and oversee ticket handling and baggage management, guaranteeing adherence to service standards. Your leadership will create a collaborative work environment that prioritizes health and safety.
Key Responsibilities:
• Conduct regular audits to ensure safety compliance
• Supervise onboard service and station activities
• Coach employees on regulations and health protocols
• Analyze customer feedback for service enhancement
• Manage incidents and propose corrective actions
Requirements:
• Bachelor’s degree in management or related field
• Five years of supervisory experience in a unionized setting
•...
The Manager, Customer Experience is crucial in fostering top-tier service on VIA Rail. You will supervise safety audits, manage team performance, and oversee ticket handling and baggage management, guaranteeing adherence to service standards. Your leadership will create a collaborative work environment that prioritizes health and safety.
Key Responsibilities:
• Conduct regular audits to ensure safety compliance
• Supervise onboard service and station activities
• Coach employees on regulations and health protocols
• Analyze customer feedback for service enhancement
• Manage incidents and propose corrective actions
Requirements:
• Bachelor’s degree in management or related field
• Five years of supervisory experience in a unionized setting
•...