Customer experience leader - insurance tech

Full-time Other-General

A dynamic insurance solutions provider based in Johannesburg is seeking a Customer Service Manager to lead the customer support team and optimize client satisfaction through innovative service strategies. The ideal candidate will have a degree in Business or related fields, along with substantial experience in customer service leadership. Responsibilities include developing support strategies, monitoring service metrics, and ensuring compliance with regulatory standards. This role is essential for fostering a customer-obsessed culture within the organization.
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