Location
innisfail, ab, Canada
Posted
June 27, 2026
Job Description
Shape exceptional customer journeys at Scotiabank as a Customer Experience Lead in Innisfail, Alberta. Lead retail teams to prioritize customer needs and achieve their financial goals.
In this role, you will direct Customer Experience Associates, fostering an environment of excellence in service delivery. You'll handle escalations as the Officer in Charge while identifying opportunities to enhance overall branch performance. Your contributions will also involve assisting with new policy implementations that promote customer satisfaction and operational efficiency.
Key Responsibilities:
• Lead a team of Customer Experience Associates effectively
• Cultivate relationships to drive superior customer service
• Manage branch emergencies and escalations as required
• Identify and implement customer experience improvements
• Assist in change management for new policies
Requirements:
• Proven leadership and coaching experience
• Strong proficiency in customer serv...
In this role, you will direct Customer Experience Associates, fostering an environment of excellence in service delivery. You'll handle escalations as the Officer in Charge while identifying opportunities to enhance overall branch performance. Your contributions will also involve assisting with new policy implementations that promote customer satisfaction and operational efficiency.
Key Responsibilities:
• Lead a team of Customer Experience Associates effectively
• Cultivate relationships to drive superior customer service
• Manage branch emergencies and escalations as required
• Identify and implement customer experience improvements
• Assist in change management for new policies
Requirements:
• Proven leadership and coaching experience
• Strong proficiency in customer serv...