Customer Experience Lead - Eastown Plaza (30 hours/week)

Scotiabank

Full-time Information and Record Clerks
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Location
Scarborough, Ontario, Canada
Posted
March 23, 2026

Job Description

Is this role right for you?

In this role you will:
  • Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates 
  • Build strong customer relationships and deliver excellent customer service
  • Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. 
  • Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
  • Act as a change management lead by assisting with the implementation of new policies and procedures

    • Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

  • Excellent leadership skills, able to coach and develop your team
  • Strong customer service skills
  • Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
  • Excellent commu...

    • Job Details

    • Job Type
      Full-time
    • Category
      Information and Record Clerks
    • Date Posted
      March 23, 2026
    • Application Deadline
      May 02, 2026