Location
saskatoon, division no. 11, Canada
Posted
July 03, 2026
Job Description
Elevate customer service delivery in Saskatoon as the Customer Experience Improvement Lead. You will drive strategic initiatives, oversee corporate standards, and improve service across departments.
Based in the Strategy and Transformation division, you will lead operational excellence in customer experience within the City of Saskatoon. This leadership role demands extensive experience in service design, customer journey mapping, and managing Voice of Customer programs. You will ensure corporate policies are implemented effectively while fostering relationships with key stakeholders to enhance the citizen experience.
Key Responsibilities:
• Develop and implement corporate customer service standards
• Lead and manage the Corporate Councillor Enquiry Program
• Oversee Voice of Customer feedback collection and reporting
• Coordinate internal training on customer experience initiatives
• Manage the Customer Experience budget and rela...
Based in the Strategy and Transformation division, you will lead operational excellence in customer experience within the City of Saskatoon. This leadership role demands extensive experience in service design, customer journey mapping, and managing Voice of Customer programs. You will ensure corporate policies are implemented effectively while fostering relationships with key stakeholders to enhance the citizen experience.
Key Responsibilities:
• Develop and implement corporate customer service standards
• Lead and manage the Corporate Councillor Enquiry Program
• Oversee Voice of Customer feedback collection and reporting
• Coordinate internal training on customer experience initiatives
• Manage the Customer Experience budget and rela...