Customer Experience Executive

Full-time Other-General

Customer Experience Executive Management Level I Customer Experience Executive Team : CEC - US Reports to: Team Leader Role To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries. Business Function EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore. Core Duties and Responsibilities Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards. Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards. Respond to basic ...