Customer Experience Coordinator - Raymond Terrace
New Horizons
Job Description
Customer Experience Coordinator
Raymond Terrace, Port Stephens
About the Role:
Join a passionate team dedicated to delivering exceptional customer support and enhancing wellbeing every day. As a Customer Experience Coordinator, you’ll play a key role in empowering individuals to achieve their goals and live more independently.
What You’ll Do:
- Provide person-centered support across areas such as daily living skills, community participation, health and financial access, employment, education, and personal care.
- Collaborate with customers, their support networks, and the broader community to improve wellbeing and independence.
- Lead and support frontline staff, contributing to a positive and inclusive team culture.
- Coordinate daily activities and develop tailored support plans.
- Promote safe work practices and support change initiatives.
- Maintain accurate customer records and ensure confidentiality.
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