Customer Experience Consultant

Full-time Consulting

Customer Experience Consultant

Join our team as a Customer Experience Consultant and be at the forefront of delivering exceptional service to our customers. Your role involves executing all operational tasks efficiently to ensure our customers' success and acting as the first point of contact for customers.

Job Responsibilities

• Deliver a superior customer experience to our customers.
• Execute all operational tasks on time and on plan to support customer success.
• Proactively identify and mitigate issues, ensuring quick resolution.
• Collaborate closely with teams within and across CSO/DOC.
• Act as the first point of contact for customers.
• Build strong relationships with customers.
• Manage shipment/file from booking to invoicing according to agreed processes and IOP/SOP.
• Prepare all required documentation timely and accurately.
• Communicate proactively with customers and suppliers in cas...