Customer Experience Associate

North American Production Sharing, Inc.

Full-time Information and Record Clerks
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Location
Tijuana, Baja California, Mexico
Posted
June 27, 2026

Job Description

Customer Experience Associate 

Description and Details of the Activities

  • Assists customers in navigating the company’s website, as well as creating or modifying custom designs.

  • Prepares quotes for each client.

  • Serves as a point of contact between clients and different departments within the company to ensure customer satisfaction.

  • Follows up with clients and ensures that the sales and customer service departments meet their needs.

  • Ensures the quality and effectiveness of their work, immediately notifying the Service Process Supervisor and/or Operations Manager of any issues identified so that appropriate support can be provided.

  • Supports the follow-up and investigation of customer complaints and inquiries.

  • Maintains effective communication with various departments.

  • Provides support and training to colleagues to ensure the optimal performance of their duties.

  • E...

    • Job Details

    • Job Type
      Full-time
    • Category
      Information and Record Clerks
    • Date Posted
      June 27, 2026
    • Application Deadline
      August 06, 2026