Customer Experience Associate - Lawrence & Keele (22.50 hours/week)

Full-time Other-General

Overview

As a Customer Experience Associate, you are the face, character, and heart of our branches. Your priority is to help customers achieve their financial goals through exceptional service.

Responsibilities

• Take a proactive approach to discovering customers’ needs and listening to understand what they are asking for.
• Process day‑to‑day transactions.
• Nurture rich, long‑standing relationships.
• Contribute to the Branch’s targets by identifying and fulfilling simple sales opportunities.
• Be a technology expert and share your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs.

Qualifications

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target‑based ...