Customer Experience Analyst

Full-time Information and Record Clerks

About BDO

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Summary

The Customer Experience Analyst is responsible for in monitoring customer interactions across all channels handled by the Customer Contact Center. This includes analyzing data patterns and providing actionable recommendations that directly influence customer experience, loyalty, and business growth.

Key Responsibilities

Utilize data analytics tools to extract, analyze, and visualize customer experience data, providing meaningful insights to improve service levels.

Collaborate with cross-functional teams to gather and analyze customer feedback and operational data, turning these into actionable ...