Location
santos, são paulo, Brazil
Posted
July 20, 2026
Job Description
Maersk
We are looking for a Customer Service Analyst II to join our Customer Experience team in São Paulo. The role focuses on managing medium‑to‑high‑complexity customer cases and delivering excellent service in the international trade and logistics sector.
Location & Work Mode
São Paulo, Brazil – On‑site
What You’ll Do
As a Customer Service Analyst II, you will:
- Manage medium‑ and high‑complexity customer service cases.
- Support customers with timely, professional, and effective communication.
- Drive the adoption of digital tools to streamline and improve the customer experience.
- Build strong relationships with internal stakeholders across the organization.
- Collaborate closely with Customer Service and Sales teams to deliver customer‑focused solutions.
- Support compliance with the Authorized Economic Operator (AEO) program requirements.
- Contribute to continuous i...