Customer Experience Analyst Hybrid Role
Parts Town Canada
Full-time
Marketing & Media, Management & Operations
Location
toronto, on, Canada
Posted
July 20, 2026
Job Description
Drive customer satisfaction as a Customer Experience Analyst at Parts Town, utilizing your analytical skills in a hybrid work setting. Support the Voice of the Customer program by transforming insights into actionable strategies.
As a vital member of the Parts Town Marketing team, you will be responsible for analyzing customer feedback and operational data to inform business decisions. Your experience with customer feedback platforms like Qualtrics will help shape our omnichannel listening programs. Collaborate closely with partners across departments to enhance the overall customer experience.
Key Responsibilities:
• Optimize the Qualtrics CX platform and user access
• Design multi-channel feedback programs to capture insights
• Build dashboards translating feedback into strategic recommendations
• Analyze trends and key drivers of customer satisfaction
• Develop insights narratives that inform stakeholders
Requireme...
As a vital member of the Parts Town Marketing team, you will be responsible for analyzing customer feedback and operational data to inform business decisions. Your experience with customer feedback platforms like Qualtrics will help shape our omnichannel listening programs. Collaborate closely with partners across departments to enhance the overall customer experience.
Key Responsibilities:
• Optimize the Qualtrics CX platform and user access
• Design multi-channel feedback programs to capture insights
• Build dashboards translating feedback into strategic recommendations
• Analyze trends and key drivers of customer satisfaction
• Develop insights narratives that inform stakeholders
Requireme...