Job Description
Customer Experience Analyst
Do you dream of an exciting role where your work will have a real impact on young people’s futures?
EF Language Abroad is looking for a strategic, customer-centric, and data-driven Customer Experience Analyst to elevate our students' journey to the next level.
Responsibilities
- Payment Processing:
Collect payments from customers and ensure accuracy and timeliness.
Assist customers with various payment methods and address any payment-related concerns or issues.
- Next Steps and Pre-Departure Information:
Communicate with customers to provide detailed information about the next steps after purchasing a language course.
Ensure customers have a clear understanding of the pre-departure process, including necessary preparations and timelines.
- Visa Processes:
Collaborate with customers to gather required visa documents and information.
- Confirmation of Travel:
Coo...