Customer Experience Advisor - JLR (12 month fixed term contract)

full-time Information and Record Clerks

Job Description

• Supporting the launch of the Jaguar Land Rover OneApp (Telematics app) within the Jaguar Land Rover Customer Relationship Centre
• Handle customer enquiries, complaints, and escalations professionally and efficiently.
• Providing answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Record events and problems and their resolutions in a ticketing system.
• Liaise with Client; work hand in hand with JLR individuals and teams.
• Ensure all correct processes and procedures are followed.
• Build strong relationships with customers to promote loyalty and retention.

Qualifications

Must:

• Experience in customer experience roles.

• Strong communication and interpersonal skills.

• Excellent problem-solving and conflict-resolution abilities.

• Experience using CRM and custo...