Job Description
Customer Excellence Quality Manager
Mexicali, BC, México – Hybrid
Approximately once per week onsite for the right candidate
The Customer Excellence Quality Manager serves as a key connection between customers, key accounts, local markets, Quality Headquarters, and internal business partners across North America.
This highly visible, customer-facing role focuses on stakeholder management, customer service excellence, and quality communication. You will represent the Voice of the Market within Sonova, ensuring customer feedback, quality concerns, and emerging issues are clearly communicated and coordinated through resolution.
Your responsibilities:
Act as a primary quality contact for customers, key accounts, local markets, and internal stakeholders across North America.
Build trusted relationships with customers, commercial teams, Quality Headquarters, operational sites, and global part...