Customer Excellence Manager

Full time Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Job Description

Location: South Sydney
Salary Package: $150k + Super
Role Highlights: Senior leadership opportunity to take ownership of the full customer lifecycle across retail service delivery, pricing governance, training and structured quoting. This is a highly visible role with direct impact on customer retention, revenue growth and operational performance.

Role Overview
Reporting into senior leadership, the Customer Excellence Lead will lead the Customer Service function within a retail environment while overseeing pricing, quoting and customer training capabilities. On a daily basis, you will drive service performance, manage escalations and partner with Sales, Operations and Finance to ensure seamless delivery across all customer touchpoints. You will also take ownership of pricing governance and quoting accuracy to support both margin and growth objectives.<...