Location
sao pablo brazil, sp, Brazil
Posted
July 13, 2026
Job Description
The Customer Excellence Specialist serves as the primary liaison between OCASA Life Sciences and key stakeholders within the clinical trial supply chain, including CROs, Sponsors, Clinical Research Sites, and Clinical Monitors. This role is responsible for enhancing customer experience, identifying operational improvement opportunities, strengthening site engagement, and ensuring the successful delivery of logistics services that support clinical trials.
Key Responsibilities
Serve as the main point of contact for Clinical Research Sites and other stakeholders throughout the clinical logistics process.
Build strong relationships with CROs, Sponsors, Clinical Monitors, and Research Sites to ensure a positive customer experience.
Monitor service performance, identify areas for improvement, and communicate recommendations internally.
Proactively identify potential operational issues and coordinate corrective actions before they impact service delivery.
Escalate ...
Key Responsibilities
Serve as the main point of contact for Clinical Research Sites and other stakeholders throughout the clinical logistics process.
Build strong relationships with CROs, Sponsors, Clinical Monitors, and Research Sites to ensure a positive customer experience.
Monitor service performance, identify areas for improvement, and communicate recommendations internally.
Proactively identify potential operational issues and coordinate corrective actions before they impact service delivery.
Escalate ...