Customer Escalations Specialist - Empathy & Resolution
Perch Group
Full-time
Management & Operations
Location
lancashire, england, United-Kingdom
Posted
June 20, 2026
Job Description
Perch Group is looking for a Customer Escalations Officer in Lancashire to handle and resolve customer complaints effectively. This role requires a candidate who can manage escalations with empathy and ensure adherence to FCA regulations.
The successful candidate will demonstrate excellent customer service skills and be pivotal in improving service delivery by providing insights from customer interactions. The position offers a salary of £27,500 plus a bonus and supports flexible working arrangements.
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