Location
toronto, on, Canada
Posted
July 14, 2026
Job Description
Join Carla AI as our Customer Engagement Leader and drive customer success initiatives for our innovative AI platform. Ensure seamless onboarding and retention to maximize user satisfaction.
As a Customer Engagement Leader, you will take the helm in guiding new clients through their onboarding journey while maintaining ongoing relationships. Your role includes configuring the Carla platform for clients and training users on its functionalities, ensuring they derive maximum value from our solution. Collaborate with cross-functional teams to refine customer processes and enhance service delivery.
Key Responsibilities:
• Facilitate customer onboarding and configuration of Carla AI
• Train teams on analytics and self-service tools
• Identify and track activation milestones for clients
• Conduct proactive outreach and health checks on accounts
• Develop onboarding resources and knowledge bases
Requirements:
• 2 to 4 ...
As a Customer Engagement Leader, you will take the helm in guiding new clients through their onboarding journey while maintaining ongoing relationships. Your role includes configuring the Carla platform for clients and training users on its functionalities, ensuring they derive maximum value from our solution. Collaborate with cross-functional teams to refine customer processes and enhance service delivery.
Key Responsibilities:
• Facilitate customer onboarding and configuration of Carla AI
• Train teams on analytics and self-service tools
• Identify and track activation milestones for clients
• Conduct proactive outreach and health checks on accounts
• Develop onboarding resources and knowledge bases
Requirements:
• 2 to 4 ...