Location
burnaby, metro vancouver regional district, Canada
Posted
June 17, 2026
Job Description
Join a leading company as a Customer Complaint and Quality Specialist in a hybrid role based out of Burnaby, BC. Focus on enhancing quality systems and managing customer satisfaction.
In this role, you'll own the customer complaint process from logging to resolution, ensuring adherence to ISO 9001 and 14001 standards. Your expertise in continuous improvement will help monitor quality KPIs, collaborate with various departments, and drive necessary corrective actions. Expect to engage deeply with cross-functional teams to uphold quality standards and business expectations.
Key Responsibilities:
• Manage customer complaints with thorough investigations
• Ensure alignment of departmental performance to quality standards
• Develop and implement quality management policies
• Conduct internal audits for compliance improvement
• Train staff on QMS/EMS policies and procedures
Requirements:
• Bachelor's in Engineering, Quality or similar field
• At least 5 years in ...
In this role, you'll own the customer complaint process from logging to resolution, ensuring adherence to ISO 9001 and 14001 standards. Your expertise in continuous improvement will help monitor quality KPIs, collaborate with various departments, and drive necessary corrective actions. Expect to engage deeply with cross-functional teams to uphold quality standards and business expectations.
Key Responsibilities:
• Manage customer complaints with thorough investigations
• Ensure alignment of departmental performance to quality standards
• Develop and implement quality management policies
• Conduct internal audits for compliance improvement
• Train staff on QMS/EMS policies and procedures
Requirements:
• Bachelor's in Engineering, Quality or similar field
• At least 5 years in ...