Customer Communications Specialist

Full-time Other-General

Job Purpose:

Own and manage customer-facing technical content, product release communications, and

partner enablement materials. This role focuses on creating accurate, user-friendly documentation, maintaining the Platform Support Center (PSC), managing product release communications, and producing BetterUp‘s monthly partner newsletter while collaborating with cross-functional teams in a fast-paced SaaS environment.

Who You Are:

• 6+ years of experience in Technical Writing, Product Documentation, Content Operations, or Customer Communications within a B2B SaaS environment.
• Strong ability to translate complex technical concepts into clear, customer-friendly documentation.
• Experience creating and maintaining knowledge base articles, product documentation, release notes, and user guides.
• Hands-on experience managing documentation review cycles involvi...